The City of Cambridge has rolled out a new feature for its residents—one that speaks to everyone, quite literally. Officials announced the launch of a Multilingual Helpline this April, offering free interpretation services to ensure no one's left behind due to a language barrier. The goal, they say, is to foster an environment where all community members can access city services and resources with ease, right down to the comfort of their mother tongue.
The helpline operates on weekdays during regular business hours and is reached through the number 617-865-2273. Imagine needing info about, say, parking permits or public school registration. Just ring up, pick your language, and a professional interpreter jumps onto the line to guide you through. But, if by chance, an interpreter is not instantly on hand, just leave a message—the city promises a prompt call-back.
For those favoring hard copies, translated helpline cards can be snagged at municipal buildings across Cambridge. There's even a nifty map to show you where, labels shining in both English and the relevant native script, ensuring you pick up the right one. And if you're feeling community-spirited, the city urges folks to host bilingual displays — a tangible nod towards promoting what they call 'language justice'.
Crystal Rosa, dubbed the City of Cambridge's inaugural Language Access Manager, enthused over the pilot's launch, saying, "The City of Cambridge is thrilled to introduce the Multilingual Helpline pilot and invites all community members to take advantage of this invaluable service." These words, captured in a City of Cambridge press release, emphasize a commitment to knocking down linguistic walls. As the service falls under Language Access Month, it's a timely reminder of the crucial nature language plays in weaving the social fabric, particularly poignant in a nation where millions navigate daily life in a language other than English.
Feedback is welcome! You can share your thoughts via text, email, or a survey. Your input can shape the helpline's improvement as Cambridge aims to serve its diverse population better. Every word and language matters to us.
